Energy Supplier Information
We would also like to provide you with some information to help support you with your energy suppliers during this time.
General advice is:
Tell your supplier if you can’t get to a shop to top up because you’re ill with coronavirus or following guidance to ‘self-isolate’. You’ll find their contact details on their website or on your bill.
They’ll try to help you find other ways to keep your energy supply connected. For example:
let someone else top up for you
add funds to your account
send you a pre-loaded top-up card
Citizens Advice website says: You’ll need to pay back any credit your supplier gives you - ask them when and how you’ll need to do this.
For Switch2 – register for online payments. If unable, a one off credit of £20 will be added to accounts
Great North Energy – current emergency credit is £5 but they’re considering increasing it.
For the following suppliers contact them and advise that you are self-isolating and they will send out 2 weeks’ worth of gas/electricity or top up if on a smart meter
o British Gas 0333 202 9802
o EDF 0333 200 5100
o EON 0345 052 000
o Npower 0800 073 3000
o Scottish Power 0800 027 0072
o SSE 0345 026 2658