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Support from Energy Companies

Support from Energy Companies


Tell your supplier if you can’t get to a shop to top up because you’re ill with coronavirus or following guidance to ‘self-isolate’. You’ll find their contact details on their website or on your bill.

They’ll try to help you find other ways to keep your energy supply connected. For example: 

  • let someone else top up for you
  • add funds to your account
  • send you a pre-loaded top-up card


Citizens Advice website says: You’ll need to pay back any credit your supplier gives you - ask them when and how you’ll need to do this.


The supplier info I’ve got so far:

  • Switch2 – register for online payments. If unable, a one off credit of £20 will be added to accounts
  • Great North Energy – current emergency credit is £5 but they’re considering increasing it. Keep an eye out for updates on their website
  • Big Six – contact and advise that self-isolating and they will send out 2 weeks’worth of gas/electricity or top up if on a smart meter

o   British Gas                0333 202 9802

o   EDF                            0333 200 5100

o   EON                           0345 052 000

o   Npower                      0800 073 3000

o   Scottish Power         0800 027 0072

o   SSE                            0345 026 2658